Home Pagina Products & Services
Telephone support
Training
Installation at customer’s site
Customer specific development
RMA
Why Compumatica?
Expertise in the market
Certification
Personal contact
Special development
Support
About us
Company Profile
Enterprise philosophy
History
Mission & Vision
References
Corporate Social Responsibility
Career
Partners
News
Fairs
Press publications
Blog

Telephone support

Telephone support

Compumatica has its own support team with employees with long year experience and deep knowledge of the Compumatica products and the IT security market. Due to the fact that the support employees belong to our team, you are ensured that you are supported fast and adequately.

There are two different options for support:

  • Hotline (for simple questions)

  • Telephone support (extensive questions & advice)

Hotline (for simple questions)*

Our hotline staff are pleased to answer all questions concerning the functionality of our products. Simple questions can be answered immediately, more complicated questions are transferred as "Support Call" to the Compumatica telephone support service. A hotline call longer than 10 minutes is automatically dealt with as "Support Call".

Telephone and e-mail support*

Our telephone support staff help our customers to solve problems concerning configuration and trouble-shooting and provide them with general advice about the Compumatica products.The communication is done via telephone, e-mail and or remote login.

E-mail: support@compumatica.com

Phone number: +49(0) 2405 8924 444

* Free service with a maintenance contract

 

Telefonische support